| Role Overview: The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication. They will be based in our Maintenance Office, Tobermore Road, Draperstown. | |
| Reports to: Office Supervisor | Direct Reports: N/A |
| Working Hours: – Monday – Friday – 9am – 5pm – Flexibility to be on rota for – 5pm – 8pm Mon – Fri – Saturday cover 8am to 2pm. | Additional Benefits: – Pension – Life Assurance (T&C apply) – Health Cash Plan Membership. |
| Roles & Responsibilities: – Deal with any enquires from NIHE, NIHE tenants, private customers and internal Managers and staff. – Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes – Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes – Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date. – Collate accurate information for Supervisors/Managers as required. – Deal with all clients/customers/staff in a professional, pleasant and efficient manner. – Answer calls without delay – Any other duty as deemed appropriate by management | |
| Essential Criteria – Experience in Office Based Customer Service – Experience of Microsoft Office, in particular Excel | Desirable Criteria – More than 1 years’ experience in an office-based customer service role – Experience working with Social Housing |
| Personal Characteristics: – Excellent communication skills – Excellent organisational skills – Ability to use own initiative – Ability to work as part of a team – Flexibility to work in other locations as required |
The H&A Group are an equal opportunities employer.
To apply for this job click the link https://hagroup.hirehive.com/administrator-draperstown-5uoosO?source=H%26A%20Website and complete the application form. Alternatively send your CV to recruitment@thehagroup.com.