Job Description

Closing Date: March 10th 2024
Role Overview:
The successful candidate will work from our Mallusk office and will be responsible for the planning and scheduling of job orders, coordination of annual boiler services and heating breakdowns for our clients/customers. They will manage the distribution of the works to our Maintenance Engineers through our internal booking system.
Reports to: Contracts ManagerDirect Reports: N/A
Working Hours:
– Monday – Friday
– 9am – 5pm
Additional Benefits:
– Pension
– Life Assurance (T&C apply)
– Health Cash Plan Membership.
Roles & Responsibilities:
– Deal with any enquires from clients, customers and internal Managers and staff.
– Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes
– Support the onsite Engineers to ensure they have all information required to complete jobs in an acceptable timeframe and to the required standard.
– Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
– Collate accurate information for Supervisors/Managers as required.
– Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
– Answer calls without delay
– Any other duty as deemed appropriate by management

Personnel Specification:

Essential Criteria:
– Experience in Office Based Customer Service
– Experience of Microsoft Office, in particular Excel
Desirable Criteria:
– 12 months’ experience in an office based customer service role
Personal Characteristics:
– Excellent communication skills
– Excellent organisational skills
– Ability to use own initiative
– Ability to work as part of a team
– Flexibility to work in other locations as required

The H&A Group is an Equal Opportunities Employer