| Role Overview: Based at our Mallusk office, the successful candidate will play a key role in planning and scheduling job orders, coordinating annual boiler services, and responding to heating breakdowns for our clients. You’ll be responsible for assigning work to our team of Maintenance Engineers using our internal booking system, ensuring jobs are completed efficiently and on time. | |
| Reports to:Â Contract Manager | Direct Reports: N/A |
| Working Hours: – Monday – Friday – 9am – 5pm | Additional Benefits: – Pension – Life Assurance (Terms Apply) – Health Cash Plan Membership – Onsite Parking – Employee Assistance Programme |
| Roles & Responsibilities: -Handle enquiries from private customers, internal managers, and staff in a professional and helpful manner – Process and issue job orders promptly, following internal procedures and meeting contractual timeframes – Provide support to onsite Engineers, ensuring they have all necessary details to complete work on time and to standard – Keep the internal IT system (Accuserv) updated with accurate and current job information – Gather and prepare reports or data for Supervisors and Managers as needed – Answer incoming calls promptly and courteously – Maintain a positive and efficient approach in all interactions with clients, customers, and colleagues – Carry out any additional duties as required by management | |
| Essential Criteria – Previous experience in an office-based customer service role, including making outbound calls – Proficient in Microsoft Office, with a strong working knowledge of Excel | Desirable Criteria – 12 months’ experience in an office based customer service role |
| Personal Characteristics: – Excellent communication and interpersonal skills – Strong organisational abilities with attention to detail – Proactive and able to use own initiative – A team player with a positive, can-do attitude – Flexible and willing to work in other locations if required |
The H&A Group are an equal opportunities employer.
Application Form
To apply for this job click the link below to download an application form. Complete the form on your PC then upload it to us via the form below. Alternatively send your application to recruitment@thehagroup.com.