| Role Overview: The successful candidate will work from our Mallusk office and will be responsible for the planning and scheduling of job orders, coordination of annual boiler services and heating breakdowns for our clients/customers. They will manage the distribution of the works to our Maintenance Engineers through our internal booking system. | |
| Reports to: Office Supervisor | Direct Reports: N/A |
| Working Hours: – Monday – Friday – 9am – 5pm | Additional Benefits: – Pension – Life Assurance (Terms Apply) – Health Cash Plan Membership |
| Roles & Responsibilities: – Deal with any enquires from private customers and internal Managers and staff. – Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes – Support the onsite Engineers to ensure they have all information required to complete jobs in an acceptable timeframe and to the required standard. – Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date. – Collate accurate information for Supervisors/Managers as required. – Deal with all clients/customers/staff in a professional, pleasant and efficient manner. – Answer calls without delay – Any other duty as deemed appropriate by management | |
| Essential Criteria – Experience in Office Based Customer Service including experience in making outbound calls. – Experience of Microsoft Office, in particular Excel | Desirable Criteria – 12 months’ experience in an office based customer service role |
| Personal Characteristics: – Excellent communication skills – Excellent organisational skills – Ability to use own initiative – Ability to work as part of a team – Flexibility to work in other locations as required |
The H&A Group are an equal opportunities employer.
Application Form
To apply for this job click the link below to download an application form. Complete the form on your PC then upload it to us via the form below. Alternatively send your application to recruitment@thehagroup.com.