| Role Overview: The successful candidate will work from our Pennyburn office in Derry and will be responsible for the coordination of annual boiler services and heating breakdowns for both our Housing Association clients and our private customers. They will manage the distribution of the works to our Maintenance Engineers through our internal booking system. | |
| Reports to: Branch Manager | Direct Reports: N/A |
| Working Hours: – Monday – Friday – 9am – 5pm | Additional Benefits: – Pension – Life Assurance (Terms Apply) – Health Cash Plan Membership – Onsite Parking – Employee Assistance Programme – Onboarding Bonus of £1,000 |
| Roles & Responsibilities: – Deal with any enquires from private customers and internal Managers and staff. – Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes – Support the onsite Engineers to ensure they have all information required to complete jobs in an acceptable timeframe and to the required standard. – Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date. – Collate accurate information for Supervisors/Managers as required. – Deal with all clients/customers/staff in a professional, pleasant and efficient manner. – Answer calls without delay – Any other duty as deemed appropriate by management | |
| Essential Criteria – Experience in an Office Based Customer Service role – Experience of Microsoft Office, in particular Excel | Desirable Criteria – 12 months experience in an office-based customer service role – Experience planning and organising works for site-based staff |
| Personal Characteristics: – Excellent communication skills. – Strong organisational skills. – Ability to work effectively as part of a team. – Ability to use own initiative. – Flexibility to work in other locations as required. |
The H&A Group are an equal opportunities employer.
Application Form
To apply for this job click the link below to download an application form. Complete the form on your PC then upload it to us via the form below. Alternatively send your application to recruitment@thehagroup.com.