Customer Liaison Officer- Draperstown (Maternity Cover)

Job Description

Closing Date: April 18th 2024
Role Overview:
This role supports our Private Heating Installation business based in our Head Office in Draperstown. They will be responsible for liaising with our private customers and ensuring the coordination of their information and of the works on site, in conjunction with the Contract Manager.
Reports to: Contract ManagerDirect Reports:N/A
Working Hours:·        

Monday – Friday       
9am – 5pm
Additional Benefits:·        

Life Assurance (terms apply)        
Health Cash Plan Membership
Roles & Responsibilities:·        
– Be the first point of contact for all private heating enquiries
– Assist in the preparation and issuing of quotations for heating installation to potential new customers
– Follow up on any quotations issued to assist in building new business
– Assist potential new customers with any available grant funding
– Follow up on any building control applications made
– Assist with the allocation of work to the operatives
– Process payments and grant applications for customers as required.
– Deal with customer complaints in a professional and timely manner.
– Any other duties deemed necessary by management.
Essential Criteria:
– 5 GCSE’s or equivalent at Grade C and above including Maths & English
– Minimum of 2 years’ experience working in similar role
– Experience using MS Word and MS Excel
Desirable Criteria:·    


Personal Characteristics:·    
– Excellent communication and organisation skills
– Excellent attention to detail
– Ability to work under pressure
– Ability to use own initiative
– Ability to work as part of a team

The H&A Group is an equal opportunity employer.

Application Form

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